SEND: Why People Email So Badly and How to Do It Better Subclass_Retail Management Kurtz has become a godlike

Kurtz has become a godlike figure

Best friends Dave and Julia were determined to never be clichés so they even wrote their own Never List of everything they vowed they'd never

Each right decision could be undone by a wrong one

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SEND: Why People Email So Badly and How to Do It Better Subclass_Retail Management Kurtz has become a godlikeSendthe classic guide to email for office and homehas become indispensable for readers navigating the impersonal, and at times overwhelming, world of electronic communication. Filled with real life email success (and horror) stories and a wealth of useful and entertaining examples, Send dissects all the major minefields and pitfalls of email. It provides clear rules for constructing effective emails, for handheld etiquette, for handling the emotional